An Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify and repair simple system faults
An Auto-care Technician will demonstrate a knowledge and understanding of the following;
•Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles.
•Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and Air-Conditioning systems
Vehicle 4-wheel geometry principles
•Basic consumer legislation relevant to the occupation
•Appropriate Health & Safety legislation and requirements for the workplace
•Hybrid/Electric Vehicle system and safe working procedures
•Data protection requirements to protect customer and payment information•General sales principles including, identifying customer & vehicle needs, presenting solutions, closing the sale and dealing with buying resistance
•How the business works and how you contribute to the overall results, demonstrating commercial awareness
•How to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements
•The importance of following work place procedures and the consequences of not doing so
•Individual employers will set their own selection criteria for applicants. It is however recommended that candidates can demonstrate an interest in the occupation as well as an ability to work in an organised and methodical way to identify and solve problems; also demonstrate an ability to communicate both orally and in writing.
•Apprentices without level 1 English and maths will need to achieve this level and take the test for level 2 prior to taking their apprenticeship end-point assessment.