Customer Service apprenticeships are ideal for you if you work in, or would like to work in, customer-facing roles across a wide variety of sectors.
• Knowing your Customers • Understanding the Organisation • Meeting Regulations and Legislation • Systems and Resources • Your Role and Responsibility • Customer Experience • Product and Service knowledge
• Interpersonal Skills • Communication • Influencing Skills • Personal Organisation • Dealing with Customer Conflict and Challenge
• Developing Self • Being Open to Feedback • Team Working • Equality • Presentation Language • “Right First Time”
No prior knowledge, understanding, skills or qualifications are required before you register for this qualification.
When you complete the Level 2 Customer Service apprenticeship, you may be offered a permanent job, or you may choose to progress onto a Level 3 Customer Service apprenticeship.