Customer Service - Level 2

Not Set

Not Set
Not Set
We are only accepting one application per candidate.

What will you be working towards?

Code SOURCE12
Qualification Type Apprenticeship
Qualification Level Level 2
Course type Full Time

Overview

Customer Service apprenticeships are ideal for you if you work in, or would like to work in, customer-facing roles across a wide variety of sectors.

Details

Knowledge:

• Knowing your Customers • Understanding the Organisation • Meeting Regulations and Legislation • Systems and Resources • Your Role and Responsibility • Customer Experience • Product and Service knowledge

Skills:

• Interpersonal Skills • Communication • Influencing Skills • Personal Organisation • Dealing with Customer Conflict and Challenge

Behaviours:

• Developing Self • Being Open to Feedback • Team Working • Equality • Presentation Language • “Right First Time”

How will it be delivered?

Assessment:

• Completion of all Units • Observation in the Workplace • Portfolio of Evidence

Entry requirements

No prior knowledge, understanding, skills or qualifications are required before you register for this qualification.


Your next steps...

When you complete the Level 2 Customer Service apprenticeship, you may be offered a permanent job, or you may choose to progress onto a Level 3 Customer Service apprenticeship.