Customer Service - Level 2
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What will you be working towards?
| Code | SOURCE12 |
| Qualification Type | Apprenticeship |
| Qualification Level | Level 2 |
| Course type | Full Time |
Overview
Customer Service apprenticeships are ideal for you if you work in, or would like to work in, customer-facing roles across a wide variety of sectors.
Details
Knowledge:
• Knowing your Customers • Understanding the Organisation • Meeting Regulations and Legislation • Systems and Resources • Your Role and Responsibility • Customer Experience • Product and Service knowledge
Skills:
• Interpersonal Skills • Communication • Influencing Skills • Personal Organisation • Dealing with Customer Conflict and Challenge
Behaviours:
• Developing Self • Being Open to Feedback • Team Working • Equality • Presentation Language • “Right First Time”
How will it be delivered?
Assessment:
• Completion of all Units • Observation in the Workplace • Portfolio of Evidence
Entry requirements
No prior knowledge, understanding, skills or qualifications are required before you register for this qualification.
Your next steps...
When you complete the Level 2 Customer Service apprenticeship, you may be offered a permanent job, or you may choose to progress onto a Level 3 Customer Service apprenticeship.
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