Customer Service - Level 3
Not Set
What will you be working towards?
| Code | SOURCE13 |
| Qualification Type | Apprenticeship |
| Qualification Level | Not Set |
| Course type | Full Time |
Overview
Customer Service apprenticeships are ideal for you if you work in, or would like to work in, customer-facing roles across a wide variety of sectors.
Details
Mandatory units:
• Organise and Deliver Customer Service • Understand the Customer Service Environment • Resolve Customers’ Problems • Principles of Business • Understand Customers and Customer Retention • Manage Personal Performance and Development
Optional Units:
• Use Social Media to Deliver Customer Service • Manage a Customer Service Award Programme • Manage Team Performance • Processing Sales Orders
How will it be delivered?
• Completion of all Units
• Observation in the Workplace
• Portfolio of Evidence
Entry requirements
No prior knowledge, understanding, skills or qualifications are required before you register for this qualification.
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