Customer Service apprenticeships are ideal for you if you work in, or would like to work in, customer-facing roles across a wide variety of sectors.
• Organise and Deliver Customer Service • Understand the Customer Service Environment • Resolve Customers’ Problems • Principles of Business • Understand Customers and Customer Retention • Manage Personal Performance and Development
• Use Social Media to Deliver Customer Service • Manage a Customer Service Award Programme • Manage Team Performance • Processing Sales Orders
No prior knowledge, understanding, skills or qualifications are required before you register for this qualification.
After completing your apprenticeship, you may be offered a permanent job role or you may choose to progress onto a management apprenticeship.