Customer Service Practitioner Level 2 Apprenticeship (AFBMS)
Business, Administration and Law


What will you be working towards?
Code | BC41 |
Qualification Type | Apprenticeship |
Qualification Level | Level 2 |
Course type | Full Time |
Overview
This apprenticeship trains you to provide excellent customer service, and can be applied to job roles across many different sectors.
Details
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours
- Developing self
- Being open to feedback
- Team working
- Equality
- Presentation
- Right first time
How will it be delivered?
You will be assessed through on programme assessment of knowledge, skills and behaviour outcomes on-route to final synoptic end point assessment consisting of:
- Apprenticeship Showcase
- Practical Observation
- Professional Discussion
Entry requirements
- Two GCSEs at grade 4/C or higher. It is desirable that you have English and maths at grade 4/C or above but this is not essential as Functional Skills are delivered as part of the apprenticeship programme
- You will need to find an employer to employ you as an apprentice
Your next steps...
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at professional level. You could progress onto a Level 3 Customer Service or Team Leader/Supervisor Advanced Apprenticeship.