Customer Service Practitioner Level 2 Apprenticeship (AFBMS)

Business, Administration and Law

We are only accepting one application per candidate.

What will you be working towards?

Code	BC41
Qualification Type	Apprenticeship
Qualification Level	Level 2
Course type	Full Time

Overview

This apprenticeship trains you to provide excellent customer service, and can be applied to job roles across many different sectors.

Details

You will need to show competence in the following areas;

Knowledge

Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge

Skills

Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge

Behaviours

Developing self
Being open to feedback
Team working
Equality
Presentation
Right first time

English and maths

English and maths qualifications are a requirement for most jobs and it is important that you are able to demonstrate your ability in these areas. If you do not already have a grade C or above(4-9) in GCSE English and maths you will automatically undertake further study in these subjects as part of your apprenticeship.

How will it be delivered?

You will be assessed through on programme assessment of knowledge, skills and behaviour outcomes on-route to final synoptic end point assessment consisting of:

Apprenticeship Showcase
Practical Observation
Professional Discussion

Entry requirements

Two GCSEs at grade 4/C or higher. It is desirable that you have English and maths at grade 4/C or above but this is not essential as Functional Skills are delivered as part of the apprenticeship programme
You will need to find an employer to employ you as an apprentice

Your next steps...

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at professional level. You could progress onto a Level 3 Customer Service or Team Leader/Supervisor Advanced Apprenticeship.

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Barnsley College

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Church Street, Barnsley, South Yorkshire, S70 2AX

Available dates

01/09/2021 to 21/08/2022
Barnsley College
1 Year(s)
Full time
Daytime/working hours