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Business - Customer Service Apprenticeship Level 3 (FBMS)

Business, Administration and Law

Business, Administration and Law
Business, Administration and Law
We are only accepting one application per candidate.

What will you be working towards?

Code BC42
Qualification Type Apprenticeship
Qualification Level Level 3
Course type Full Time

Overview

This course is suitable if you are looking for a career in Customer Service. You will gain skills to enable you to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

Details

You will study units from the list below which relate to your job role. You will also study:

Employment, Rights and Responsibilities (ERR) Booklet

Level 2 Functional Skills in English and maths

Personal Learning and Thinking Skills (PLTS) 

Manage personal and professional development

Develop resources to support consistency of customer service delivery

Use service partners to deliver customer service

Resolve customer complaints

Gather, analyse and interpret customer feedback

Deal with customers in writing or electronically

Manage team performance

Manage individuals performance

Collaborate with other departments

You will also undertake a range of specialist units.

How will it be delivered?

You will be assessed by your assessor using a portfolio of evidence, practical demonstrations and assignments. You will be assessed both in College and in your place of work.

Entry requirements

You will need to be at least 16 years of age and must either hold five GCSEs at grade A*-C, including GCSE English Grade 4 or above, or have completed a Customer Service Level 2 Apprenticeship.

It is desirable that you have English and maths at grade C or above but this is not essential as Functional Skills is delivered as part of the apprenticeship programme.

You need to be employed within a Customer Service setting or have an employer in this area willing to take you on as an apprentice.

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