A motor vehicle service and maintenance technician services and repairs light vehicles such as cars and vans and works either in dealerships which focus on a particular manufacturer, or in an independent garage which deals with many different makes of vehicles.
The technician must be able to work independently but also operate as an effective team member and have good customer handling skills. They will understand how their workshop and the dealership/garage functions from a commercial perspective and identify ways in which they can work more efficiently. Technicians working in large dealerships work with other departments, for example carrying out work for the Sales Department and ordering parts from the Parts Department, whereas apprentices in smaller independent garages may be called upon to carry out some of the function of the other departments themselves, for example managing their own delivery of parts.
Motor vehicle service and maintenance technicians have the following knowledge and understanding:
- How vehicle service and repair is impacted by legislative, regulatory and ethical requirements, including health and safety law and environmental procedures
- The structure of the industry and how the business works from an operational perspective, business targets, the systems and processes that make up the efficient running of a business
- How to develop positive working relationships and communicate effectively and how to carry out self-evaluation and improve own performance
- The procedures for the maintenance of tools and the workshop
- Routine servicing and inspection procedures
- Steering and suspension geometries; electrical circuit requirements and calculations
- Construction and operation of vehicle components and systems
- Common fault types, causes and effects of different types of faults
- The implications and legal requirements of fitting accessories and carrying out vehicle modifications
- How to diagnose faults using suitable fault finding strategies
- Construction and operation of advanced electrical, braking and suspension systems, engine and transmission systems and engine and gear calculations
- Vehicle emissions and legal requirements
- Alternative fuels and hybrid and electric systems
Whilst any entry requirements will be a matter for individual employers, typically an apprentice might be expected to already have the following qualities: an interest in the way vehicles operate; able to demonstrate general analytical and mechanical skills, a capacity for mechanical reasoning and the potential to research, analyse and solve problems; well organised, methodical and good attention to detail; good spatial awareness; able to work in a team and to communicate well both orally and in writing; cares about delivering excellent service – both internally and externally to colleagues and customers.
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation.
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.