Infrastructure Technician Level 3 Apprenticeship (FCMP)

Information and Communication Technology

Information and Communication Technology
Information and Communication Technology
We are only accepting one application per candidate.

What will you be working towards?

Code BC163
Qualification Type Apprenticeship
Qualification Level Level 3
Course type Full Time


An Infrastructure Technician provides support to internal and external customers of an organisation, helping them to be productive when using technology in their job roles.  The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain productivity.


You will study:

Technical Competencies

  • Demonstrate an ability to communicate
  • Apply IT Security
  • Adding mobile devices to a network
  • Recording and analysing data at an appropriate level
  • Problem solving using techniques to resolve problems
  • Workflow management:  works flexibly and demonstrates ability to work under pressure
  • Health and Safety ? Interprets and follows IT legislation
  • Optimise the performance of hardware, software and network systems

Technical Knowledge and Understanding

  • Working knowledge of cabling and connectivity
  • Maintenance processes and their application
  • Architecture of computer systems
  • Skills necessary to maintain a secure network
  • Differences and benefits of operating systems
  • How to deploy and securely integrate mobile devices
  • Working knowledge of Cloud Services
  • The Importance of disaster recovery
  • Similarities and differences between a range of coding and logic
  • Working knowledge of business processes

Underpinning skills and behaviour

  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situation

How will it be delivered?

Your assessment will include a portfolio of work completed during your apprenticeship, a synoptic project, an employer reference that reviews how well you have performed and an interview with an assessor.  You may undertake a vendor qualification as part of the apprenticeship.

Entry requirements

  • Individual employers will set the selection criteria, but this might include five GCSEs and/or A levels; a Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on functional maths.
  • You will need to find an employer to employ you as an apprentice. Please see our Apprenticeship vacancies.

Your next steps...

Upon completion you can progress onto a Level 4 apprenticeship such as a Network Engineer or a degree apprenticeship or continue in employment.