Apprenticeship Standard in Customer Service Practitioner Level 2 (STN122) Y1 (Worksop)

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What will you be working towards?

Code STN21L2-17W
Qualification Type No Qualification
Qualification Level Unknown/Not applicable
Course type Full Time


This Apprenticeship programme gives you the opportunity to gain a nationally recognised apprenticeship whilst working within the customer service industry.

You will be allocated a personal tutor and the programme is delivered via blended learning including, online sessions, one-to-one teaching and group sessions.


You will study a range of topics including:
  • Customer Experience
  • Product and Service Knowledge
  • Legislation and Regulations
  • Dealing with Customer Conflict and Challenge
  • Team Working

How will it be delivered?

Your course assessments may include:
  • Portfolio of Evidence
  • Professional Discussions
  • Observations
  • End-Point Assessment

Your next steps...

  • Level 3 Team Leader/Supervisor Apprenticeship
  • Level 3 Business Administrator Apprenticeship