Public Service Operational Delivery Officer Level 3 Advanced Apprenticeship (AFBMS)

Business, Administration and Law

Business, Administration and Law
Business, Administration and Law
We are only accepting one application per candidate.

What will you be working towards?

Code BC291
Qualification Type Apprenticeship
Qualification Level Level 3
Course type Full Time


A career in operational delivery is varied and involves working on the front line in different public-facing environments. You will be dealing with different types of customers and delivering a range of public services, but the skills and behaviours you need will be the same whatever you do.

Operational Delivery Officer roles include bringing data and evidence together and making sure it is correct. You may also be considering applications, analysing information and making decisions.

Duties will depend on who the public service employer is and what they are responsible for, you could find yourself working in any occupational delivery area of central or local government.

Throughout the apprenticeship you will develop the skills, knowledge and behaviours required to work in Delivery Officer roles within the Public Sector.


Operational Delivery Officers make a difference every day to the lives of millions of people. They do hundreds of jobs in most departments and agencies in central government. They also work in local government, delivering services for towns, cities, boroughs or counties.

During your apprenticeship you will be required to participate in opportunities to develop your knowledge, skills and behaviours as outlined in the standard.

You will cover a range of topics including:

Relevant legislation, policies and procedures.

Understanding your customers.

Gathering and managing information.

Problem solving and decision making.

Delivering a quality service.

How will it be delivered?

You will be assessed throughout your apprenticeship. You will create a portfolio of evidence consisting of written reports, professional discussions, observations and completing a work-based project to demonstrate your competence. Your assessor and employer will help you prepare for this. The apprenticeship will be graded pass, merit or distinction.

Entry requirements

There are no specific entry requirement qualifications, however an interest of working in a public sector environment is essential.

A Business Administration level 2 qualification would be an advantage.

Five GCSEs at grade C/4 or above including English and maths.

You will need to find an employer to employ you as an apprentice. Please see our Apprenticeship vacancies.

Your next steps...

Upon completion of the apprenticeship, you can progress onto the Level 4 Business Administration Apprenticeship, study management qualifications or undertake further study relating to your job role or organisation.