Customer Service - Level 2

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We are only accepting one application per candidate.

What will you be working towards?

Qualification Type Apprenticeship
Qualification Level Level 2
Course type Full Time


Customer Service apprenticeships are ideal for you if you work in, or would like to work in, customer-facing roles across a wide variety of sectors.



• Knowing your Customers • Understanding the Organisation • Meeting Regulations and Legislation • Systems and Resources • Your Role and Responsibility • Customer Experience • Product and Service knowledge


• Interpersonal Skills • Communication • Influencing Skills • Personal Organisation • Dealing with Customer Conflict and Challenge


• Developing Self • Being Open to Feedback • Team Working • Equality • Presentation Language • “Right First Time”

How will it be delivered?


• Completion of all Units • Observation in the Workplace • Portfolio of Evidence

Entry requirements

No prior knowledge, understanding, skills or qualifications are required before you register for this qualification.

Your next steps...

When you complete the Level 2 Customer Service apprenticeship, you may be offered a permanent job, or you may choose to progress onto a Level 3 Customer Service apprenticeship.