Customer Service - Level 3

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We are only accepting one application per candidate.

What will you be working towards?

Qualification Type Apprenticeship
Qualification Level Not Set
Course type Full Time


Customer Service apprenticeships are ideal for you if you work in, or would like to work in, customer-facing roles across a wide variety of sectors.


Mandatory units:

• Organise and Deliver Customer Service • Understand the Customer Service Environment • Resolve Customers’ Problems • Principles of Business • Understand Customers and Customer Retention • Manage Personal Performance and Development

Optional Units:

• Use Social Media to Deliver Customer Service • Manage a Customer Service Award Programme • Manage Team Performance • Processing Sales Orders

How will it be delivered?

• Completion of all Units

• Observation in the Workplace

• Portfolio of Evidence

Entry requirements

No prior knowledge, understanding, skills or qualifications are required before you register for this qualification.

Your next steps...

After completing your apprenticeship, you may be offered a permanent job role or  you may choose to progress onto a management apprenticeship.